Terms and Conditions

This section sets forth Tenangoinc.com's Terms and Conditions.  These Terms and Conditions also apply to all purchases from Tenango, Inc.

Tenangoinc.com ("website") is a part of Tenango, Inc. (“Tenango”). Tenango is an independently operated company that sells and delivers Tenango’s products.  By completing a purchase with us you agree to follow these Terms and Conditions and to be bound by them.

 

General Terms

Tenango carries many of the products displayed on our website. In some cases, merchandise on our website may not be available, may be out of stock, or may be discontinued without notice. Some items shown on our website are only available at Tenango’s corporate office.

All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S. Prices are NET wholesale cost and are all FOB point of origin. Point of origin will be designated on the written confirmation of the order. Net prices do not include: shipping charges, storage, local deliver, uncrating and installation, packing and crating charges, and sales tax. Quoted prices are valid for thirty (30) days unless other arrangements are made in writing. Prices are subject to change without notice.

Every effort has been made to ensure the accuracy of prices, item numbers, availability, and dimensions; however, we cannot be responsible for typographical errors. Tenango reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions even after an order has been submitted or the order has been confirmed and payment received.

We are proud of our products and may reference wood and manufacturing techniques throughout the website. Wood/veneer species, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size, fabric, or other features.

 

Custom Orders

All orders must be in writing and signed by purchaser and are subject to final acceptance by Tenango. A 50% (fifty percent) non- refundable deposit is required for all orders. The balance is due in full upon completion, prior to shipping. Balances remaining unpaid after 30 days from date of invoice are considered delinquent and subject to a combined interest and service charge of 1.5%  (one and a half percent) per month and may be subject to additional fees or storage charges of 5% (five percent) of net price and must be paid in full prior to delivery.

 

Finishes

Tenango has no control over variation in color, grain and texture of natural material and no warranty is given in connection therewith. Sample finishes are representative only and final color or overall appearance cannot be guaranteed.

 

Confirmation

All custom orders are final upon written confirmation and supersede all prior oral and written statements. Custom orders cannot be canceled.  All orders are acknowledged at net prices. All orders are subject to availability. Shipping dates on any quotation or acknowledgement are estimates only.

 

Change in Order

Changes in any order are subject to prior written approval by Tenango. Changes may increase cost. Changes may cause a delay in shipping.

 

Shipping

Shipments are released at F.O.B. point of origin (San Bernardino County, California) to the purchaser's carrier in new and good condition. Title and all risk of damage or loss transfers to the purchaser at that moment, and no responsibility for loading is assumed by Tenango. Tenango is not responsible for damage incurred in loading, transit, or storage. Purchaser must provide the exact details of shipping arrangements on written order. If no carrier is designated Tenango will use its best judgment in selecting a "best way" carrier on behalf of the purchaser, with no liability for such carrier.

 

Clearance items

Clearance items are final sale and may not be returned.  Quantities are limited and items are subject to prior sale.  No price adjustments are given on prior sale items.

 

Order Cancellations

Once and order is placed, the order may not be canceled or refunded.

 

Returns

No returns will be accepted without prior written authorization. Authorized returns must be shipped in accordance with shipping instructions provided by Tenango. Unauthorized returned merchandise will not be accepted and will be returned to the shipper freight collect. Returned merchandise that requires repair of any kind may be subject to additional charges or full charges.

No returns will be accepted for items more than 30 (thirty) days after receipt. Shipping charges are not refundable, and you are responsible for the return shipping charges. Your item will be inspected upon return. If in new condition, a credit will be issued to the original credit card or form of payment. 

 

Program Handling Procedures

Purchaser or their agent must inspect thoroughly all merchandise upon receipt. It is the purchaser's responsibility to file any damage claim with the carrier at the time.

 

Force Majeure

Tenango is not liable for any delays or inability to deliver any merchandise ordered when such delay or inability is due to labor disputes, war, riot, fire, flood, or other acts of God, or any other cause beyond our control.

 

Liability

Tenango shall have no liability for any damage or injury resulting from any use of Tenango’s furnishings other than the intended use and, in all events, Tenango’s liability shall be limited to the cost of the furnishing.

 

Legal

Customer hereby authorizes Tenango and its agents to use phone numbers and email addresses provided by Customer for order status updates, delivery scheduling, marketing, and surveys in accordance with the privacy policy found on tenangoinc.com. Tenango may update or modify these Terms and Conditions at any time and without prior notice. You should review our Terms and Conditions each time you purchase products from us. Any action relating to the use of tenangoinc.com must be brought in the state or federal courts located in the State of California, Los Angeles County. Certain names and marks are proprietary and are owned by Tenango, Inc. This website and all its contents are protected under copyright by Tenango, Inc. with all rights reserved.